Voice Agent Evaluation Report
A representative view of the evidence Vocalyze produces. Names and results below are fictional and do not represent a customer.
Overall score
76 / 100
Needs review
Goal completion
Partial
Escalation incomplete
p95 latency
2.8s
Target: 1.5s
Language
English
en-US caller
Rubric breakdown
Where the call passed and failed
Identity verified before account disclosure
Agent confirmed two required identifiers.
Issue resolved or correctly escalated
Escalation started, but the promised handoff confirmation was missing.
No unsupported claim
All policy statements matched the supplied knowledge.
Response latency under 1.5 seconds
Two turns exceeded the target; p95 was 2.8 seconds.
Transcript evidence
The last payment still appears twice. Can you connect me with someone who can correct it?
I can escalate this to our billing team now.
Yes, please. Will they receive the details from this call?
Thank you for calling. Goodbye.
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