Privacy Notice

1. Who we are

Vocalyze Technologies Pvt Ltd ("Vocalyze", "we", "us") operates the Vocalyze service. We are the data controller for the personal data described in this notice. Contact: contact@vocalyze.online.

2. Data we collect

• Account data — name, email address, login credentials (or Google account identity if you sign in with Google).
• Service content — voice agent configurations, scenarios, rubrics, phone numbers you configure for testing, and the resulting call recordings, transcripts and scores.
• Usage and technical data — feature usage, credit consumption, device/browser identifiers, IP address and diagnostic logs.
• Support messages — anything you send us when contacting support.

Payment details (card numbers, billing address) are collected and processed directly by Paddle, our Merchant of Record — we never see or store your full card details.

3. Why we use it (purposes and legal basis)

• Providing the service — creating your account, placing test calls, storing results (performance of our contract with you).
• Security and fraud prevention — protecting accounts and infrastructure (legitimate interests).
• Product improvement — understanding usage and improving the service (legitimate interests).
• Customer support — responding to your requests (contract / legitimate interests).
• Legal obligations — records we must keep under tax, accounting or other laws.

4. Who we share data with

• Paddle (Merchant of Record) — for the sale of our product, subscription management, payments, tax compliance and invoicing.
• Service providers — hosting, database, telephony (to place test calls), speech and AI processing (to transcribe and score calls), and analytics providers, each processing data only on our instructions.
• Professional advisers — legal and accounting, where needed.
• Authorities — where required by law.

5. Retention

We keep your data while your account is active. Test results are retained according to your plan's history window (7 days on Free, longer on paid plans). When data is no longer needed, we delete or anonymise it. You can delete your account at any time, after which we remove remaining personal data within a reasonable period, subject to legal retention duties.

6. Security

We apply appropriate technical and organisational measures, including encryption in transit, access controls and row-level isolation of customer data.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict or port your personal data, object to processing, and withdraw consent where processing is based on consent. To exercise any of these rights, email contact@vocalyze.online — we respond within one month. You also have the right to complain to your data protection authority.

8. International transfers

Our service providers may process data outside your country. Where data leaves India, the UK or the EEA, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

9. Cookies

We use essential cookies and browser storage to keep you signed in and remember preferences (such as theme). We do not use marketing cookies. You can clear or block cookies in your browser settings; essential features may stop working if you do.

10. Changes

We may update this notice from time to time. Material changes will be announced in the service or by email before they take effect.