Refund Policy
Last updated: September 7, 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with a paid Vocalyze plan, you can request a full refund within 30 days of your order date — no questions asked. This applies to both monthly and yearly subscriptions.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or email us at contact@vocalyze.online and we'll process it for you.
After a refund
Once a refund is issued, your subscription is cancelled and your account returns to the Free plan at the end of the current paid period. Your existing test results remain available under the Free plan's retention window. Refunds are returned to the original payment method; processing time depends on your bank or card issuer.
Cancelling without a refund
You can cancel your subscription at any time from the Billing page — no refund request needed. Cancellation stops future renewals and you keep full access until the end of the current billing period.